Terms of Use

Last updated: 14 July 2026

1. About these Terms

This Website is owned and operated by Ocea Ebel trading as Ocea Marie, ABN 14 152 307 660 (“Ocea Marie”, “we”, “us” or “our”).

Our postal address is:

PO Box 344
Stepney SA 5069
Australia

Email: [email protected]

These Terms of Use (“Terms”) apply when you:

visit or use this Website;
download free resources;
book or purchase services;
purchase or access an online program;
purchase downloadable journals, workbooks or other digital resources; or
participate in any online group, course or community we provide.

By using the Website or purchasing from us, you agree to these Terms.

Some services may also be subject to additional terms presented when you book, enrol or purchase. This may include a coaching agreement, program conditions, payment-plan conditions or cancellation policy.

Where additional terms apply to a particular service, those specific terms will form part of your agreement with us. If there is an inconsistency, the terms applying specifically to that service will take priority, to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

2. Eligibility and Children

This Website and our products and services are designed for adults aged 18 years and over. They are not directed to children or intended for use by anyone under 18.

By creating an account, subscribing to a resource, submitting personal information, making a purchase, enrolling in a program, booking an appointment or participating in an online community, you confirm that you are at least 18 years old and legally capable of entering into an agreement.

A person under 18 must not:

create an account;
subscribe to our mailing list or download a resource that requires personal information;
purchase or access a paid product or program;
book a coaching or advisory service;
participate in an online group or community; or
submit health, wellbeing or other sensitive personal information through the Website.

We do not knowingly collect personal information from people under 18.

If we become aware that a person under 18 has provided personal information, created an account or accessed a restricted service, we may suspend the account, cancel the registration or transaction and delete or de-identify the information. We may retain limited information where reasonably necessary to comply with the law, process a refund, protect a person’s safety or establish, exercise or defend a legal claim.

A parent or legal guardian who believes that a person under 18 has provided personal information through the Website should contact [email protected].

We do not currently provide coaching, programs or digital services to people under 18, including with parental or guardian consent, unless a particular service expressly states otherwise and is governed by separate written consent, privacy and safeguarding arrangements.

3. General Information and Professional Services

The articles, recordings, downloads, newsletters, social media content, programs and other general information available through the Website are provided for educational and informational purposes.

They are intended to support greater understanding of health, wellbeing, identity, behaviour, decision-making and life direction. They are not intended to diagnose, treat, cure or prevent a medical or psychological condition.

General Website content is not a substitute for personalised advice from a qualified medical, psychological, legal, financial or other relevant professional.

Using the Website, subscribing to our emails or downloading a resource does not create a client or other professional relationship between you and Ocea Marie.

A professional coaching relationship begins only when:

we have agreed to provide coaching services to you;
you have completed any required intake or consent process; and
you have accepted the terms applying to those services.

You should seek appropriate medical or professional advice before changing medication, treatment, nutrition, exercise or other aspects of your health care.

Ocea Marie is not an emergency or crisis service. Do not rely on the Website, email, online programs or digital resources for urgent support. In an emergency, contact the emergency services or an appropriate crisis service in your location.

4. Our Products and Services

We may offer:

private one-to-one coaching sessions;
online programs;
journals, workbooks, audio recordings and other digital resources;
workshops, group programs and events;
complimentary educational materials; and
other wellbeing and personal-development services.

The inclusions, format, price, duration, access period and delivery arrangements for each offering will be described on the relevant sales, booking or checkout page.

We may improve, update or replace parts of an offering where doing so does not materially reduce what you purchased.

We may also discontinue an offering. Where discontinuation affects a current paid purchase, we will provide an appropriate alternative or remedy where required by law.

5. Personal Responsibility

Our work is designed to provide perspective, structure, education and support. Your decisions, actions and results remain your responsibility.

You acknowledge that:

individual circumstances and outcomes vary;
participation does not guarantee a particular personal, health, relationship, career or financial outcome;
meaningful change may require time, effort, reflection and action;
no resource or program can account for every individual circumstance; and
you remain responsible for determining whether information or an activity is appropriate for you.

You should stop an activity and seek appropriate professional advice if you experience physical, psychological or emotional distress.

6. Prices, Payment and Payment Providers

Unless otherwise stated, prices displayed on the Website are in Australian dollars.

Prices include GST where GST is applicable. International bank fees, foreign-exchange charges, taxes, duties or similar charges imposed by your financial institution or local authority remain your responsibility, except where the law requires us to collect or pay them.

Payments may be processed through Stripe, PayPal, Afterpay or another payment provider identified at checkout.

When you select a payment provider, you authorise us to provide that provider with the personal and transaction information reasonably necessary to:

process and administer the payment;
verify the transaction;
prevent fraud or misuse;
process a refund;
manage a payment dispute; and
comply with legal and regulatory obligations.

We generally do not receive or store your complete payment-card number.

Stripe, PayPal and Afterpay operate under their own terms, eligibility requirements and privacy practices. Your use of their services may create a separate agreement between you and that provider.

By submitting payment information, you confirm that:

the information you provide is accurate;
you are authorised to use the selected payment method;
you authorise the applicable charge; and
you agree to the provider’s terms where those terms apply.

Payment plans offered by Ocea Marie

Where Ocea Marie offers a payment plan, the payment plan is a commitment to pay the full purchase price in instalments. It is not a monthly subscription that can automatically be cancelled merely because you decide not to continue participating, unless the sales page or specific product terms expressly state otherwise.

We may suspend access to a paid product or service while an overdue payment remains outstanding. We will act reasonably and will not limit any rights you have under applicable consumer law.

Third-party instalment and buy-now-pay-later services

Where you choose Afterpay, PayPal Pay in 4, another PayPal Pay Later product or another third-party instalment or buy-now-pay-later service:

the provider determines your eligibility;
the provider determines the repayment schedule and any applicable credit conditions;
your repayment obligations are owed to that provider;
the provider may conduct identity, fraud, eligibility or credit-related checks;
we do not make the provider’s approval or credit decision; and
the provider’s agreement continues to apply even if you stop using the purchased product or service, subject to any refund or consumer rights available to you.

If we approve a refund, the refund will be submitted through the original payment method. The payment provider will determine how the refund is applied to your account, instalment plan or outstanding balance.

7. Digital Products and Downloads

When you purchase or receive a digital product, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use it for your own personal purposes.

Ownership of the product and its intellectual property does not transfer to you.

You must not, without our prior written permission:

copy or reproduce the product, except for reasonable personal use;
share your download, login or access link with another person;
sell, sublicense, publish or distribute the product;
upload the product to a shared drive, membership library, social platform or public website;
remove branding, copyright notices or attribution;
adapt the product to create a competing or commercial product;
use the product to provide services, training or resources to clients or groups;
scrape or systematically extract the content; or
use the content to train, fine-tune or develop an artificial-intelligence system or commercial dataset.

You are responsible for providing a suitable device, internet connection and commonly available software needed to access the product, unless we have stated specific technical requirements.

Where a product is supplied as a downloadable file, you should download and securely save it promptly. We do not guarantee that a download link or customer account will remain available indefinitely unless ongoing access was expressly included in your purchase.

8. Online Programs

An online program may include written lessons, videos, audio recordings, exercises, downloadable materials, live sessions or group components.

Your access period will be stated on the sales or checkout page. Where no period is stated, access will be provided for a reasonable period having regard to the nature and price of the program.

You must not share your account or program access with another person.

Live sessions, where included, may be subject to separate scheduling and attendance conditions. Unless otherwise stated, missing a live session does not automatically entitle you to a refund.

Any group discussion or peer interaction is intended to support learning and reflection. It is not a substitute for private coaching, medical care or crisis support.

9. Coaching and Private Services

Private coaching, packages and consultations are governed by a separate client agreement.

You must read and accept that agreement before coaching services begin. Our private services are also guided by the Ocea Marie Code of Ethics, which outlines the professional standards, ethical principles and boundaries that inform how we work with clients.

The client agreement may address:

the nature and scope of the service;
your location during online appointments;
whether we can appropriately and lawfully provide the service in your location;
confidentiality and its legal, ethical and professional limitations;
the collection and storage of client and health records;
professional supervision;
appointment scheduling;
cancellations, rescheduling and missed appointments;
communication between sessions;
payment arrangements;
emergency and crisis procedures;
local emergency and support contacts;
referrals;
professional boundaries;
suitability for the service; and
ending the professional relationship.

You must tell us the country, state, province or other jurisdiction in which you will be physically located during each online appointment.

We may decline, suspend or discontinue coaching where:

your location creates a legal, insurance, professional or safety concern;
the service is not appropriate for your circumstances;
your needs fall outside our training, qualifications or scope of practice;
a local or specialist practitioner would be better placed to support you;
reliable emergency arrangements cannot be established; or
continuing the professional relationship would otherwise be inappropriate.

Where reasonably appropriate, we may recommend that you seek assistance from another practitioner, emergency service, crisis service or local support organisation.

Ocea Marie is not an emergency or crisis service. You must not use email, Website forms, online programs or ordinary appointment systems to request urgent assistance.

10. Refunds, Cancellations and Consumer Rights

Our products and services come with consumer guarantees and other statutory protections that cannot lawfully be excluded.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, resupply, cancellation, refund, price reduction or another remedy if a product or service:

is faulty;
is materially different from its description;
is not supplied with reasonable care and skill;
is not reasonably fit for an agreed purpose;
cannot be accessed because of a problem within our control; or
otherwise fails to meet an applicable consumer guarantee.

Please contact [email protected] if you believe there is a problem with something you purchased.

Change of mind

Unless a sales page expressly states otherwise, we are not required to provide a refund merely because:

you changed your mind;
you purchased the wrong product;
you did not use or complete the product;
your circumstances changed;
you no longer have time to participate;
you expected a different personal outcome; or
you did not review the product description before purchasing.

This change-of-mind policy does not limit a right or remedy that cannot lawfully be excluded.

Digital content

Digital content may include journals, workbooks, templates, audio recordings, videos, downloadable files and self-directed online resources.

Because digital content can ordinarily be accessed, copied or downloaded immediately, change-of-mind refunds will generally not be provided after access or a download link has been supplied.

We will nevertheless provide any remedy required by applicable law.

Immediate digital content and withdrawal rights

Where applicable law provides a withdrawal or cooling-off period, and you request immediate access to digital content during that period, we will obtain any express request, consent and acknowledgement required by law before supply begins.

This may include your express request that we begin supplying the digital content immediately and your acknowledgement that you will lose the applicable right of withdrawal once supply begins.

We will provide confirmation of that request and acknowledgement where required by law.

You will not lose a statutory withdrawal right unless every condition required by the applicable law has been satisfied.

Services beginning during a withdrawal period

Where you expressly ask us to begin providing a service during an applicable withdrawal period and subsequently exercise a valid withdrawal right, we may charge a proportionate amount for services already provided where permitted by law.

Where a paid service is fully performed during the withdrawal period, you will only lose the applicable withdrawal right where you expressly requested early performance and acknowledged the consequences, to the extent required by law.

Different cancellation rules may apply to:

downloadable digital content;
online programs delivered over time;
live workshops;
coaching appointments;
packages of professional services; and
subscriptions.

The applicable sales page, checkout information or service agreement will explain any additional conditions.

Refund processing

Approved refunds will ordinarily be submitted through the original payment method.

Stripe, PayPal, Afterpay, your financial institution or another payment provider may determine:

the time taken for the refund to appear;
how the refund is applied to an instalment plan;
whether outstanding instalments are adjusted; and
whether foreign-exchange or financial-institution charges are refundable.

11. Promotions and Discount Codes

Promotional offers and discount codes may be subject to stated conditions, including expiry dates, eligibility requirements and product exclusions.

Unless otherwise stated:

a promotional code cannot be exchanged for cash;
codes cannot be combined;
a code must be entered before payment is completed; and
a discount cannot be applied retrospectively to an earlier purchase.

We may correct a genuine pricing or promotional error before fulfilling an order. Where this occurs, you may choose to proceed at the correct price or receive a refund of the amount paid.

12. Accounts and Security

You may be required to create an account or provide registration information to access part of the Website.

You agree to:

provide accurate and current information;
keep your login details confidential;
use a secure password;
notify us promptly if you suspect unauthorised access; and
accept responsibility for activity occurring through your account where that activity results from your failure to protect your login information.

You must not access another person’s account or allow another person to use yours.

13. Online Groups and Community Spaces

Where a program includes an online group, forum or community space, you agree to communicate respectfully and protect the privacy of other participants.

You must not:

harass, threaten, intimidate or discriminate against another person;
publish another participant’s personal information or story without permission;
record or distribute group discussions without express authorisation;
promote or sell unrelated products or services;
solicit participants for your own business, program or community;
post unlawful, defamatory, deceptive or infringing material;
provide dangerous or misleading health advice; or
use the group as a substitute for professional or emergency support.

We may moderate or remove content and may suspend or remove a participant who materially or repeatedly breaches these conditions.

Although participants are expected to respect confidentiality, we cannot guarantee the conduct of every participant in an online group. You should share personal information thoughtfully.

14. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Ocea Marie.

This includes:

written content;
program frameworks;
exercises and methodologies;
journals and workbooks;
audio and video recordings;
photographs and graphics;
branding and logos;
website design; and
downloadable resources.

You may view the Website and make reasonable personal use of complimentary content.

You must not reproduce, republish, distribute, sell, commercially exploit, modify or create derivative works from our content without prior written permission, except where permitted by law.

“Ocea Marie” and the names of our programs, products and frameworks may be protected as business names, trademarks or intellectual property. No right to use them is granted except as expressly stated in these Terms.

15. Content You Provide

You retain ownership of original content you submit through a group, course or interactive Website feature.

When you voluntarily post content in a space intended to be viewed by others, you grant us a non-exclusive licence to host, display and technically reproduce that content for the purpose of operating the relevant service.

You confirm that you have the right to submit the content and that it does not infringe another person’s rights or breach the law.

Private enquiries, coaching communications, health information and other confidential material are not treated as public submissions.

We will not publish your private communications, health information, image, testimonial or identifiable personal story for marketing purposes without your express permission.

Suggestions or general feedback provided voluntarily may be used to improve our services, provided we do not disclose confidential or identifying information without permission.

16. Acceptable Use

You must use the Website lawfully and in a manner that does not interfere with its operation or another person’s rights.

You must not:

attempt to gain unauthorised access to the Website, an account or a connected system;
introduce malware, malicious code or harmful material;
bypass security, payment or access controls;
impersonate another person or misrepresent your identity;
use automated tools to scrape, harvest or extract Website content;
interfere with the Website’s availability or performance;
use Website content for unlawful, misleading or deceptive purposes;
infringe intellectual property, privacy or other legal rights; or
assist another person to do any of these things.

17. Email and Other Communications

When you make a purchase, create an account or book a service, we may send communications reasonably necessary to administer the transaction or provide the service.

Marketing communications will be sent where we have your consent or another lawful basis to do so.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting [email protected].

Unsubscribing from marketing does not prevent us from sending essential transactional or service-related communications, such as purchase confirmations, appointment information, access instructions or important changes affecting something you have purchased.

18. Third-Party Websites, Platforms and Services

The Website and our services may use or link to third-party platforms, including Kajabi, Zoom, Substack, CookieScript, Stripe, PayPal and Afterpay.

These providers may be used for:

Website hosting;
forms and account registration;
email communication;
newsletter publishing and subscriptions;
online-program delivery;
online communities;
video meetings and webinars;
payment processing;
fraud prevention;
instalment payments;
cookie consent and preference management; and
related administrative functions.

A third-party service is operated independently from Ocea Marie. Its own terms, privacy policy, cookie practices, eligibility conditions and security arrangements may apply when you use it.

We are not responsible for a third party’s:

independent decisions;
credit or payment assessment;
service availability;
account restrictions;
privacy practices;
website content; or
acts and omissions outside our reasonable control.

Nothing in this section excludes or restricts any responsibility we have under applicable consumer, privacy or other law, including responsibility arising from our own acts or omissions or from our selection, configuration or use of a third-party provider.

You should review the terms and privacy information provided by the relevant third party before using its service.

19. Privacy and Cookies

We handle personal information in accordance with our Privacy Policy, Cookie Notice and applicable privacy laws.

The Privacy Policy explains how we collect, hold, use, disclose and protect personal information, including information handled through Kajabi, Zoom, Substack, CookieScript, Stripe, PayPal and Afterpay.

We use CookieScript to display our cookie banner, record your privacy choices and manage the activation of optional cookies and similar technologies.

The Website uses strictly necessary cookies and similar technologies to support functions such as:

Website security;
account access;
authentication;
checkout;
payment processing;
fraud prevention; and
recording privacy preferences.

With your permission, we may also use functional, analytics, advertising or marketing cookies.

Where consent is required by law, non-essential cookies will not be activated until you have made a choice through our cookie-preference system.

Our Cookie Notice and cookie-preference centre provide further information about:

the categories of cookies used;
their purposes;
relevant third-party providers;
available choices; and
how you can withdraw or change consent.

20. Website Availability and Security

We take reasonable steps to maintain the Website and protect it from misuse, interference and unauthorised access.

However, no website, electronic communication or internet transmission can be guaranteed to be completely secure, uninterrupted or error-free.

We do not guarantee that:

the Website will always be available;
every feature will operate without interruption;
the Website will be compatible with every device or browser; or
files will be free from every possible virus or harmful component.

You are responsible for maintaining appropriate device security, backups and protective software.

We may temporarily suspend access for maintenance, security, technical or operational reasons.

21. Testimonials and Outcomes

Testimonials and examples describe the experiences of particular individuals.

They are not promises or guarantees that another person will achieve the same outcome.

Results may be influenced by individual health, circumstances, choices, participation, consistency, available support and many other factors.

22. Liability

Nothing in these Terms excludes, restricts or modifies:

any consumer guarantee;
any statutory right or remedy; or
any liability that cannot lawfully be excluded, restricted or modified.

Subject to those rights, and to the maximum extent permitted by law, Ocea Marie is not responsible for loss arising solely from:

reliance on general Website information as a substitute for personalised professional advice;
a decision you make without obtaining advice appropriate to your circumstances;
the conduct or content of another participant;
a third-party website, platform or service;
circumstances outside our reasonable control; or
unauthorised account access resulting from your failure to protect your login information.

We do not exclude responsibility to the extent that a loss was caused by our negligence, breach of contract, unlawful conduct or failure to comply with a non-excludable legal obligation.

23. Suspension and Termination

We may restrict, suspend or terminate access to the Website, an account, program or community where reasonably necessary because of:

non-payment;
fraudulent or unlawful activity;
a security risk;
material or repeated breach of these Terms;
infringement of another person’s rights; or
conduct that threatens the safety or reasonable participation of others.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before terminating paid access.

Termination does not affect rights and obligations that arose before termination, including payment obligations and intellectual-property protections.

Nothing in this section limits a remedy available under Australian Consumer Law.

24. Changes to the Website and These Terms

We may update these Terms to reflect changes to our services, business practices, technology or legal obligations.

The current version and its last-updated date will be published on the Website.

Changes will generally apply from the date they are published. Terms applying to a completed purchase will not be changed retrospectively in a way that materially disadvantages you, unless:

the change is required by law;
you agree to the change; or
the applicable purchase terms expressly and lawfully allow it.

You should review these Terms periodically.

25. Resolving Concerns

Please contact us promptly if you have a concern about the Website, a purchase or a service.

Email: [email protected]

We will consider the concern in good faith and attempt to provide a fair and practical response.

Nothing in this section prevents you from exercising a statutory right or contacting a consumer-protection body, regulator, tribunal or court.

26. International Access and Cross-Border Services

Ocea Marie is operated from South Australia, Australia.

The Website may be accessible from countries outside Australia. Accessibility does not mean that every product, program or service is offered, appropriate or legally available in every country.

We may limit, decline, suspend or discontinue a product or service according to:

the customer’s or client’s location;
the nature of the offering;
professional and insurance requirements;
safety considerations;
taxation;
payment availability;
privacy and data-protection obligations;
consumer-law requirements; or
other legal and operational considerations.

Private coaching and advisory services are offered only where we determine that we can appropriately and lawfully provide them.

If you purchase from outside Australia, mandatory consumer, privacy or other legal protections in your country may apply.

Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under the law applicable to you.

Where a mandatory local law is inconsistent with these Terms, that law applies to the extent of the inconsistency.

You are responsible for providing accurate information about your country and location where that information is relevant to the purchase or delivery of a service.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia and the applicable laws of the Commonwealth of Australia.

Subject to any mandatory right you may have to bring a claim in another jurisdiction, you and Ocea Marie submit to the non-exclusive jurisdiction of the courts and tribunals of South Australia.

Nothing in this section limits the application of any mandatory consumer, privacy or other law that applies to you and cannot lawfully be excluded.

28. General Provisions

If part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

A delay or failure by either party to enforce a right does not waive that right.

These Terms, together with any applicable booking, sales, checkout or client terms, form the agreement relating to your use or purchase.

29. Contact

Questions about these Terms may be sent to:

Ocea Marie
Ocea Ebel trading as Ocea Marie
ABN 14 152 307 660
PO Box 344
Stepney SA 5069
Australia

Email: [email protected]
Website: www.oceamarie.com