Terms of Use

Last updated: 3 October 2026

1. About these Terms

Welcome to www.oceamarie.com.

This Website is owned and operated by Ocea Ebel trading as Ocea Marie, ABN 14 152 307 660 (“Ocea Marie”, “we”, “us” or “our”).

Our postal address is:

PO Box 344
Stepney SA 5069
Australia

Email: [email protected]

These Terms of Use (“Terms”) apply when you:

• visit or use this Website;
• download free resources;
• subscribe to communications;
• book or purchase services;
• purchase or access an online program;
• purchase downloadable journals, workbooks or other digital resources;
• create or access an account; or
• participate in any online group, course, program or community we provide.

By using the Website or purchasing from us, you agree to these Terms.

Some products or services may also be subject to additional terms presented when you book, enrol or purchase. These may include a client agreement, program conditions, payment-plan conditions, cancellation policy or other service-specific terms.

Where additional terms apply to a particular product or service, those terms form part of your agreement with us. If there is an inconsistency, the terms applying specifically to that product or service will take priority to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

2. Eligibility and Children

This Website and our products and services are designed for adults aged 18 years and over. They are not directed to children or intended for use by anyone under 18.

By creating an account, subscribing to a resource, submitting personal information, making a purchase, enrolling in a program, booking an appointment or participating in an online community, you confirm that you are at least 18 years old and legally capable of entering into an agreement.

A person under 18 must not:

• create an account;
• subscribe to our mailing list or download a resource that requires personal information;
• purchase or access a paid product or program;
• book a coaching, private-support or advisory service;
• participate in an online group or community; or
• submit health, wellbeing or other sensitive personal information through the Website.

We do not knowingly collect personal information from people under 18.

If we become aware that a person under 18 has provided personal information, created an account or accessed a restricted service, we may suspend the account, cancel the registration or transaction and delete or de-identify the information.

We may retain limited information where reasonably necessary to comply with the law, process a refund, protect a person’s safety or establish, exercise or defend a legal claim.

A parent or legal guardian who believes that a person under 18 has provided personal information through the Website should contact [email protected].

We do not currently provide private services, programs or digital services to people under 18, including with parental or guardian consent, unless a particular service expressly states otherwise and is governed by separate written consent, privacy and safeguarding arrangements.

3. General Information and Professional Services

Articles, recordings, newsletters, social media content, downloads, programs and other general information available through the Website are provided for educational and informational purposes.

They are intended to support greater understanding of health, wellbeing, identity, behaviour, decision-making and life direction.

They are not intended to diagnose, treat, cure or prevent a medical or psychological condition.

General Website content is not a substitute for personalised medical, psychological, legal, financial or other professional advice.

Using the Website, subscribing to our emails or downloading a resource does not create a client or other professional relationship between you and Ocea Marie.

A professional coaching relationship begins only when:

1. we have agreed to provide a private service to you;
2. you have completed any required intake, questionnaire or consent process; and
3. you have accepted the agreement applying to that service.

You should obtain appropriate medical or professional advice before changing medication, medical treatment, nutrition, exercise or another aspect of your health care.

Ocea Marie is not an emergency or crisis service.

Do not rely on the Website, email, online programs, private services or digital resources for urgent assistance.

If you are at immediate risk or require urgent help, contact the emergency services or an appropriate crisis service in your physical location.

4. Our Products and Services

We may offer:

• private one-to-one sessions;
• private coaching, wellbeing or advisory services;
• packages or retainers;
• online programs and courses;
• journals, workbooks, audio recordings and other digital resources;
• workshops, group programs and events;
• newsletters and publications;
• complimentary educational materials; and
• other wellbeing and personal-development services.

The inclusions, format, price, duration, access period and delivery arrangements for each offering will be described on the relevant sales, booking or checkout page.

We may improve or update an offering where doing so does not materially reduce what you purchased.

We may discontinue an offering. Where discontinuation affects a current paid purchase, we will provide an appropriate alternative or remedy where required by law.

5. Personal Responsibility

Our work is designed to provide perspective, structure, education and support.

Your decisions, actions and results remain your responsibility.

You acknowledge that:

• individual circumstances and outcomes vary;
• participation does not guarantee a particular personal, health, relationship, career, financial or other outcome;
• meaningful change may require time, reflection, effort and action;
• no Website resource, program or private service can account for every individual circumstance; and
• you remain responsible for determining whether information, an activity or a decision is appropriate for you.

You should stop an activity and obtain appropriate professional advice if you experience physical, psychological or emotional distress or believe the activity may be unsuitable for you.

6. Prices, Payment and Payment Providers

Unless otherwise stated, prices displayed on the Website are in Australian dollars (AUD).

Prices include GST where GST is applicable.

International bank fees, foreign-exchange charges, taxes, duties or similar charges imposed by your financial institution or local authority remain your responsibility, except where the law requires us to collect or pay them.

Payments may be processed through Stripe, PayPal, Afterpay or another payment provider identified at checkout.

When you select a payment provider, you authorise us to provide that provider with the personal and transaction information reasonably necessary to:

• process and administer the payment;
• verify the transaction;
• prevent fraud or misuse;
• process a refund;
• manage a payment dispute; and
• comply with legal and regulatory obligations.

We generally do not receive or store your complete payment-card number.

Stripe, PayPal and Afterpay operate under their own terms, eligibility requirements and privacy practices. Your use of their services may create a separate agreement between you and that provider.

By submitting payment information, you confirm that:

• the information you provide is accurate;
• you are authorised to use the selected payment method;
• you authorise the applicable charge; and
• you agree to the payment provider’s terms where those terms apply.

Payment plans offered by Ocea Marie

Where Ocea Marie offers a payment plan, the payment plan is a commitment to pay the full purchase price in instalments.

It is not a monthly subscription that can automatically be cancelled merely because you decide not to continue participating, unless the relevant sales page or service-specific terms expressly state otherwise.

We may suspend access to a paid product or service while an overdue payment remains outstanding.

We will act reasonably and will not limit any rights you have under applicable consumer law.

Third-party instalment and buy-now-pay-later services

Where you choose Afterpay, PayPal Pay in 4, another PayPal Pay Later product or another third-party instalment or buy-now-pay-later service:

• the provider determines your eligibility;
• the provider determines the repayment schedule and applicable credit conditions;
• your repayment obligations are owed to that provider;
• the provider may conduct identity, fraud, eligibility or credit-related checks;
• Ocea Marie does not make the provider’s approval or credit decision; and
• the provider’s agreement may continue to apply even if you stop using the purchased product or service, subject to any refund or consumer rights available to you.

If a refund is approved, it will ordinarily be submitted through the original payment method.

The relevant payment provider will determine how the refund is applied to your account, instalment plan or outstanding balance.

7. Digital Products and Downloads

When you purchase or receive a digital product, we grant you a limited, personal, non-exclusive, non-transferable licence to use it for your own personal purposes, subject to these Terms.

Ownership of the product and its intellectual property does not transfer to you.

Unless we give you prior written permission, you must not:

• copy or reproduce the product except for reasonable personal use;
• share your download, login or access link with another person;
• sell, sublicense, publish or distribute the product;
• upload the product to a shared drive, membership library, social platform or public website;
• remove branding, copyright notices or attribution;
• adapt the product to create a competing or commercial product;
• use the product to provide services, training or resources to clients or groups;
• scrape or systematically extract its content;
• use automated systems to reproduce or harvest substantial portions of the content; or
• use the content to train, fine-tune or develop an artificial-intelligence system or commercial dataset without our prior written permission.

You are responsible for having a suitable device, reliable internet connection and commonly available software needed to access the product unless specific technical requirements are stated before purchase.

Where a product is supplied as a downloadable file, you should download and securely save it promptly.

We do not guarantee that a download link or customer account will remain available indefinitely unless ongoing access was expressly included in your purchase.

8. Online Programs and Courses

An online program or course may include:

• written lessons;
• videos;
• audio recordings;
• exercises;
• downloadable materials;
• questionnaires;
• live sessions;
• online communities; or
• group components.

The relevant sales or checkout page will state any material access period or delivery arrangements.

Where no access period is stated, access will be provided for a reasonable period having regard to the nature of the product and what was represented when you purchased it.

You must not share your account, login or program access with another person.

Live sessions may be subject to separate scheduling, attendance, cancellation and rescheduling conditions.

Unless required by law or otherwise stated in the applicable terms, missing a live session does not automatically entitle you to a refund.

Group discussions and peer interaction are intended to support learning and reflection. They are not substitutes for private professional support, medical care or emergency assistance.

9. Coaching and Private Services

Private sessions, packages, retainers, coaching and advisory services are governed by a separate Client Agreement or other service-specific agreement.

You must read and accept that agreement before the private service begins.

Our private services are also guided by the Ocea Marie Code of Ethics, which describes the ethical principles, professional standards and boundaries that inform our private work.

A Client Agreement may address:

• the nature and scope of the service;
• the number and duration of sessions;
• validity or expiry periods;
• questionnaires or preparation requirements;
• your physical location during online appointments;
• whether we can appropriately and lawfully provide the service in your location;
• confidentiality and its legal, ethical and professional limits;
• collection and storage of client and health information;
• appointment scheduling;
• cancellations, rescheduling and missed appointments;
• communication between sessions;
• fees and payment arrangements;
• online meeting requirements;
• emergency and crisis procedures;
• emergency contacts;
• referrals;
• professional boundaries;
• suitability for the service; and
• ending the professional relationship.

You must provide accurate information about the country, state, province or other jurisdiction in which you will be physically located during an online private session where requested.

We may decline, pause, refer or discontinue a private service where:

• your location creates a legal, insurance, professional or safety concern;
• the service is not appropriate for your circumstances;
• your needs fall outside our training, competence or agreed scope;
• a local or specialist practitioner would be better placed to support you;
• reliable emergency arrangements cannot reasonably be established;
• you materially breach the applicable agreement; or
• continuing the professional relationship would otherwise be inappropriate.

Where reasonably appropriate, we may recommend that you seek assistance from another practitioner, emergency service, crisis service or local support organisation.

Nothing in this section affects a right or remedy that cannot lawfully be excluded.

10. Refunds, Cancellations and Consumer Rights

Our products and services come with consumer guarantees and other statutory protections that cannot lawfully be excluded.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, resupply, cancellation, refund, price reduction or another remedy if a product or service:

• is faulty;
• is materially different from its description;
• is not supplied with reasonable care and skill;
• is not reasonably fit for an agreed purpose;
• cannot be accessed because of a problem within our control; or
• otherwise fails to meet an applicable consumer guarantee or mandatory legal standard.

Please contact [email protected] if you believe there is a problem with something you purchased.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy available under the Australian Consumer Law where it applies.

Change of mind

Unless a sales page expressly states otherwise, we are not required to provide a refund merely because:

• you changed your mind;
• you purchased the wrong product;
• you did not use or complete the product;
• your circumstances changed;
• you no longer have time to participate;
• you expected a different personal outcome; or
• you did not review the product description before purchasing.

This change-of-mind policy does not limit any statutory cooling-off, withdrawal or consumer right that applies to you.

Digital content

Digital content may include journals, workbooks, templates, ebooks, audio recordings, videos, downloadable files and self-directed online resources.

Because digital content can ordinarily be accessed, copied or downloaded immediately, change-of-mind refunds will generally not be provided after access or a download link has been supplied.

We will nevertheless provide any remedy required by applicable law.

EU and UK statutory withdrawal rights

If you are a consumer located in the European Union or United Kingdom, certain online purchases may carry a statutory right to withdraw or cancel without giving a reason.

For many distance contracts for services and digital content, the statutory period is generally 14 days from conclusion of the contract, subject to the nature of the purchase, applicable exceptions and the law of your country.

Nothing in these Terms removes such a right where it applies.

Immediate digital content

Where applicable law provides a withdrawal or cancellation period and you request immediate access to digital content during that period, we will obtain any express request, consent and acknowledgement required by law before supply begins.

This may include:

• your express request that supply of the digital content begin immediately; and
• your acknowledgement that you will lose the applicable statutory right to withdraw or cancel once supply begins, where the law provides for that consequence.

We will provide confirmation of that request, consent and acknowledgement where required by law.

Accepting these Terms alone does not replace any separate express consent or acknowledgement required by applicable consumer law.

You will not lose a statutory withdrawal or cancellation right unless all legal conditions necessary for the loss of that right have been satisfied.

Services beginning during a withdrawal period

If you expressly request that we begin providing a service during an applicable statutory withdrawal period and you subsequently exercise a valid withdrawal right before the service is completed, we may charge a proportionate amount for services already provided where applicable law permits this.

Where a paid service has been fully performed during the withdrawal period, you will only lose an applicable withdrawal right where the legal requirements for that loss have been satisfied, including any required express request, consent or acknowledgement.

EU online withdrawal function

Where European Union consumer law requires an online withdrawal function for a distance contract concluded through our Website or another online interface, we will make an appropriate withdrawal function available for the duration of the applicable withdrawal period.

Where required, the function will:

• be prominently displayed and readily accessible;
• allow you to provide or confirm your name;
• allow you to identify the contract from which you wish to withdraw;
• allow you to provide the electronic contact details to which acknowledgement should be sent;
• allow you to confirm and submit your withdrawal electronically; and
• provide an electronic acknowledgement of receipt without undue delay, including the information submitted and the date and time of submission.

The online withdrawal function will be identified using clear wording such as “Withdraw from contract here”, or an equally unambiguous formulation, where required by applicable law.

The final submission step will use clear wording such as “Confirm withdrawal”, or an equally unambiguous formulation, where required.

Where applicable law requires us to tell you where the withdrawal function can be found, that information will be provided before you are bound by the contract.

Submitting a valid withdrawal through the online function before the statutory period expires will be treated as exercising the withdrawal right within that period.

Other ways to exercise a statutory withdrawal right

Where applicable law allows you to exercise a statutory withdrawal right by another clear statement, you may contact:

Ocea Marie
Email: [email protected]
PO Box 344
Stepney SA 5069
Australia

Your communication should clearly state that you wish to withdraw from the relevant contract and provide sufficient information to identify the purchase.

Model withdrawal form

Where you have a statutory right of withdrawal, you may use the following wording. Use of this form is not compulsory where the law allows another clear statement.

To Ocea Marie, [email protected]:

I hereby give notice that I withdraw from my contract for the following product or service:

Product or service: ______________________________

Order or contract date: ___________________________

Order number, if applicable: _______________________

Name: __________________________________________

Email address used for the purchase: _______________

Address, if relevant: ______________________________

Date: ___________________________________________

Product-specific cancellation conditions

Different cancellation or withdrawal rules may apply to:

• downloadable digital content;
• online programs delivered over time;
• live workshops;
• private appointments;
• packages of professional services;
• retainers; and
• subscriptions.

Any additional conditions applying to a specific purchase will be explained on the applicable sales page, checkout or service agreement.

Refund processing

Approved refunds will ordinarily be submitted through the original payment method.

Stripe, PayPal, Afterpay, your financial institution or another payment provider may determine:

• the time taken for a refund to appear;
• how a refund is applied to an instalment plan;
• whether outstanding instalments are adjusted; and
• whether foreign-exchange or financial-institution charges are refundable.

Nothing in this section limits any requirement imposed on us directly by applicable law.

11. Promotions and Discount Codes

Promotional offers and discount codes may be subject to stated conditions, including expiry dates, eligibility requirements, particular products or services and exclusions.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;
• codes cannot be combined;
• a code must be entered before payment is completed; and
• a discount cannot be applied retrospectively to an earlier purchase.

We may correct a genuine pricing or promotional error before fulfilling an order.

Where this occurs, you may choose to proceed at the correct price or receive a refund of the amount paid.

12. Accounts and Security

You may be required to create an account or provide registration information to access part of the Website.

You agree to:

• provide accurate and current information;
• keep your login details confidential;
• use a secure password;
• notify us promptly if you suspect unauthorised access; and
• take reasonable responsibility for activity occurring through your account where that activity results from your failure to protect your login information.

You must not:

• access another person’s account without authority;
• allow another person to use your personal account where access is licensed to you individually; or
• attempt to bypass access restrictions.

13. Online Groups and Community Spaces

Where a program includes an online group, forum or community space, you agree to communicate respectfully and protect the privacy of other participants.

You must not:

• harass, threaten, intimidate or unlawfully discriminate against another person;
• publish another participant’s personal information or story without permission;
• record or distribute group discussions without express authorisation;
• promote or sell unrelated products or services without permission;
• solicit participants for your own business, program or community;
• post unlawful, defamatory, deceptive or infringing material;
• provide dangerous or materially misleading health information;
• impersonate another participant or representative; or
• use the community as a substitute for professional or emergency support.

We may moderate or remove content.

We may suspend or remove a participant who materially or repeatedly breaches these conditions where doing so is reasonably necessary.

Although participants are expected to respect confidentiality, we cannot guarantee the conduct of every participant in an online group.

You should share personal information thoughtfully.

14. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Ocea Marie.

This includes:

• written content;
• articles;
• program frameworks;
• exercises and methodologies;
• journals and workbooks;
• ebooks;
• audio and video recordings;
• photographs and graphics;
• branding and logos;
• website design;
• course materials; and
• downloadable resources.

You may view the Website and make reasonable personal use of complimentary content.

Except where permitted by law or expressly authorised by us, you must not reproduce, republish, distribute, sell, commercially exploit, substantially modify or create derivative commercial works from our content without prior written permission.

“Ocea Marie” and the names of our products, programs, services and frameworks may be protected as business names, trade marks or intellectual property.

No right to commercially use them is granted by these Terms.

15. Content You Provide

You retain ownership of original content you submit through a group, course, community or interactive Website feature.

When you voluntarily post content in a space intended to be viewed by others, you grant us a non-exclusive licence to host, display and technically reproduce that content to the extent reasonably necessary to operate the relevant service.

You confirm that:

• you have the right to submit the content;
• the content does not knowingly infringe another person’s rights; and
• your submission does not breach applicable law.

Private enquiries, client communications, health information and other confidential material are not treated as public submissions.

We will not publish your private communications, health information, image, testimonial or identifiable personal story for marketing purposes without your express permission.

Suggestions or general feedback voluntarily provided to us may be used to improve our services, provided we do not disclose confidential or identifying information without permission.

16. Acceptable Use

You must use the Website lawfully and in a manner that does not interfere with its operation or another person’s rights.

You must not:

• attempt to gain unauthorised access to the Website, an account or a connected system;
• introduce malware, malicious code or harmful material;
• bypass security, payment or access controls;
• impersonate another person or misrepresent your identity;
• use automated tools to scrape, harvest or systematically extract protected Website content;
• interfere with the Website’s availability, security or performance;
• use Website content for unlawful, misleading or deceptive purposes;
• infringe intellectual-property, privacy or other legal rights; or
• knowingly assist another person to do any of these things.

17. Email, Newsletters and Other Communications

When you make a purchase, create an account, request a resource or book a service, we may send communications reasonably necessary to:

• complete the transaction;
• provide the requested resource or service;
• administer your account;
• provide appointment information;
• provide access instructions;
• respond to enquiries; or
• communicate material information about something you have purchased.

Marketing communications will be sent where we have your consent or another lawful basis to do so.

You can unsubscribe from marketing communications through the unsubscribe link provided or by contacting [email protected].

Unsubscribing from marketing does not prevent us from sending essential transactional or service-related communications.

Some newsletters or publications may be delivered through Substack. Where you use Substack, its own terms and privacy practices may also apply.

18. Third-Party Websites, Platforms and Services

The Website and our services may use, integrate with or link to third-party platforms, including:

• Kajabi;
• Zoom;
• Substack;
• CookieScript;
• Stripe;
• PayPal; and
• Afterpay.

These providers may support:

• Website hosting;
• forms and account registration;
• email communication;
• newsletter publishing and subscriptions;
• online-program delivery;
• online communities;
• video meetings and webinars;
• payment processing;
• fraud prevention;
• instalment payments;
• cookie consent and preference management; and
• related administrative functions.

Third-party services operate independently from Ocea Marie.

Their own terms, privacy policies, cookie practices, eligibility requirements and security arrangements may apply when you use their services.

We are not responsible for a third party’s:

• independent decisions;
• credit or payment assessments;
• service availability;
• account restrictions;
• independent privacy practices;
• third-party website content; or
• acts and omissions outside our reasonable control.

Nothing in this section excludes or restricts any responsibility we have under applicable consumer, privacy or other law, including responsibility arising from our own acts or omissions or from our selection, configuration or use of a third-party provider.

You should review the terms and privacy information of a relevant provider before using its service.

19. Privacy and Cookies

We handle personal information in accordance with our Privacy Policy.

We also maintain a Cookie Notice and cookie-preference system.

The Privacy Policy explains how we collect, hold, use, disclose and protect personal information, including information handled through Kajabi, Zoom, Substack, CookieScript, Stripe, PayPal and Afterpay.

We use CookieScript to display our cookie banner, record privacy choices and manage the activation of optional cookies and similar technologies.

The Website may use strictly necessary cookies and similar technologies to support functions such as:

• Website security;
• account access;
• authentication;
• checkout;
• payment processing;
• fraud prevention; and
• recording privacy preferences.

With your permission, we may also use functional, analytics, advertising or marketing cookies.

Where applicable law requires consent, non-essential cookies will not be activated until you have made the required choice through our cookie-preference system.

Our Cookie Notice and cookie-preference centre provide further information about:

• categories of cookies;
• their purposes;
• relevant third-party providers;
• available choices; and
• how consent can be withdrawn or changed.

20. Website Availability and Security

We take reasonable steps to maintain the Website and protect it from misuse, interference and unauthorised access.

However, no website, electronic communication or internet transmission can be guaranteed to be completely secure, continuously available or error-free.

We do not guarantee that:

• the Website will always be available;
• every feature will operate without interruption;
• the Website will be compatible with every device or browser;
• third-party services will always remain available; or
• files will be free from every possible harmful component.

You are responsible for maintaining appropriate device security, backups and protective software.

We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.

21. Testimonials and Outcomes

Testimonials, reviews and examples describe the experiences of particular individuals.

They are not promises, representations or guarantees that another person will achieve the same or similar result.

Results may be influenced by individual health, circumstances, choices, participation, consistency, available support, resources, readiness and other factors.

Past results do not guarantee future results.

22. Liability

Nothing in these Terms excludes, restricts or modifies:

• any consumer guarantee;
• any statutory right or remedy;
• liability for our own negligence where it cannot lawfully be excluded; or
• any other liability that cannot lawfully be excluded, restricted or modified.

Subject to those rights, and to the maximum extent permitted by law, Ocea Marie is not responsible for loss arising solely from:

• reliance on general Website information as a substitute for personalised professional advice;
• a decision you make without obtaining advice appropriate to your circumstances;
• the conduct or content of another participant;
• a third-party website, platform or service acting independently from us;
• circumstances outside our reasonable control; or
• unauthorised account access resulting from your failure to take reasonable steps to protect your login information.

We do not exclude responsibility to the extent that a loss was caused by our negligence, breach of contract, unlawful conduct or failure to comply with a non-excludable legal obligation.

Nothing in these Terms should be interpreted as requiring you to assume a risk or waive a right where doing so would be unlawful or unfair under applicable consumer law.

23. Suspension and Termination

We may restrict, suspend or terminate access to the Website, an account, program or community where reasonably necessary because of:

• non-payment;
• fraudulent or unlawful activity;
• a security risk;
• material or repeated breach of these Terms;
• infringement of another person’s rights;
• misuse of intellectual property; or
• conduct that threatens the safety or reasonable participation of others.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before terminating paid access.

Immediate action may be taken where reasonably necessary to protect safety, security, privacy, intellectual property or legal rights.

Termination does not affect rights and obligations that arose before termination, including lawful payment obligations and intellectual-property protections.

Nothing in this section limits a remedy available under Australian Consumer Law or another applicable mandatory law.

24. Changes to the Website and These Terms

We may update these Terms to reflect changes to:

• our products or services;
• business practices;
• Website functionality;
• technology;
• service providers;
• consumer-law requirements; or
• other legal obligations.

The current version and its last-updated date will be published on the Website.

Changes will generally apply from the date they are published.

Terms applying to a completed purchase will not be changed retrospectively in a way that materially disadvantages you unless:

• the change is required by law;
• you agree to the change; or
• the applicable purchase terms expressly and lawfully allow it.

Where applicable law requires additional notice or consent to a material change, we will provide that notice or obtain that consent.

25. Resolving Concerns

Please contact us promptly if you have a concern about:

• the Website;
• a purchase;
• a digital product;
• a program;
• a private service; or
• these Terms.

Email: [email protected]

We will consider the concern in good faith and attempt to provide a fair and practical response.

Nothing in this section prevents you from:

• exercising a statutory right;
• using an applicable withdrawal or cancellation mechanism;
• contacting a consumer-protection body;
• contacting a privacy or other regulator;
• bringing a claim before an appropriate tribunal or court; or
• using another remedy available under applicable law.

26. International Access and Cross-Border Services

Ocea Marie is operated from South Australia, Australia.

The Website may be accessible from countries outside Australia.

Accessibility does not mean that every product, program or service is offered, appropriate or legally available in every country.

We may limit, decline, suspend or discontinue a product or service according to:

• the customer’s or client’s location;
• the nature of the offering;
• professional or insurance requirements;
• safety considerations;
• taxation;
• payment availability;
• privacy and data-protection obligations;
• consumer-law requirements; or
• other legitimate legal and operational considerations.

Private services are offered only where we determine that we can appropriately and lawfully provide them.

If you purchase from outside Australia, mandatory consumer, privacy or other legal protections in your country may apply.

Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under the law applicable to you.

Where a mandatory local law is inconsistent with these Terms, that law applies to the extent of the inconsistency.

You are responsible for providing accurate information about your country and location where that information is relevant to the purchase or delivery of a service.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia and the applicable laws of the Commonwealth of Australia.

Subject to any mandatory right you have to bring a claim in another jurisdiction, you and Ocea Marie submit to the non-exclusive jurisdiction of the courts and tribunals of South Australia.

Nothing in this section:

• deprives an overseas consumer of a mandatory protection available under the law applicable to them;
• prevents an applicable consumer-protection law from operating; or
• limits a right or remedy that cannot lawfully be excluded.

28. General Provisions

If part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

A delay or failure by either party to enforce a right does not automatically waive that right.

These Terms, together with any applicable sales terms, checkout information, Client Agreement, program conditions, cancellation policy or other specific agreement, form the agreement relating to the relevant use or purchase.

Headings are provided for convenience and do not limit the meaning of a provision.

29. Contact

Questions about these Terms may be sent to:

Ocea Marie
Ocea Ebel trading as Ocea Marie
ABN 14 152 307 660
PO Box 344
Stepney SA 5069
Australia

Email: [email protected]
Website: www.oceamarie.com